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Please select the country where your Citi Prestige card is issued

Please select the country/region where you would like to reserve your airport transfer.

Terms and Conditions

General Conditions

  1. Limo redemptions will be made available per main cardholder, regardless of the number of supplementary cards.
  2. The redemption can be utilized by Prestige main cardholders only.
  3. Once the 2 redemptions have been utilized, the primary cardholder may enjoy a discount of 20% off the luxury airport transfer services published rates.
  4. All charges must be made on Citibank Prestige card.
  5. Luxury airport transfer services have a complimentary transfer allowance, which is based on driven kilometers in each city. Any excess charges beyond the complimentary transfer allowance will be advised to cardholder upon confirmation of the booking. Cardholder will be charged for excess charge per kilometer.
  6. Additional charges for extra-stops, cancellation/amendment fees and waiting time charges will apply and are to be borne by cardholder.
  7. Luxury airport transfer imposes limits on the number of passengers per car and/or the number of luggage per passenger. This service is limited to a maximum of 2 large suitcases (size not more than 28 inches) and 3 passengers per car.

    8. Table 1: Below is the reference for the distance for the complimentary travel allowance by cities

    Country Airport Airport Code Distance included (KM) Extra per KM charge(USD)
    Australia Brisbane BNE 20 37.05
    Australia Melbourne MEL 25 37.05
    Australia Perth PER 20 37.05
    Australia Sydney SYD 25 37.05
    Cambodia Phnom Penh PNH 15 7.20
    China Beijing PEK 40 2.88
    China Guangzhou CAN 40 5.40
    China Hangzhou HZG 40 4.20
    China Shanghai - Pudong PVG 50 4.20
    China Shanghai Hongqiao SHA 25 4.20
    Hong Kong Hong Kong Island HKG All 0
    Hong Kong Hong Kong Island S HKG All 0
    Hong Kong Kowloon HKG All 0
    Hong Kong New Territories HKG All 0
    India Bangalore BLR 40 2.76
    India Delhi DEL 40 2.76
    India Mumbai BOM 40 2.76
    Indonesia Bali DPS 40 4.80
    Indonesia Jakarta CGK 40 4
    Japan Haneda HND 30 12.54
    Japan Narita NRT 85 12.54
    Japan Osaka - Kansai KIX 50 12.54
    Korea Seoul Gimpo GMP 50 3.60
    Korea Seoul Incheon ICN 50 3.60
    Macau Macau MFM All 0
    Malaysia Kuala Lumpur KUL 75 5.04
    New Zeland Auckland AKL 30 11
    Philippines Manila MNL 25 10.45
    Singapore Singapore SIN Sentosa / Jurong/ Gul/ Tus/ Lim Chu Kang 16.50
    Taiwan Kaohsiung KHH 15 2.76
    Taiwan Songshan TSA 15 2.76
    Taiwan Taipei TPE 45 2.76
    Thailand Bangkok BKK Please refer to table 2 Please refer to table 2
    Thailand Phuket HKT 35 2.40
    Vietnam Hanoi HAN 30 3.30
    Vietnam Ho Chi Minh City SGN 20 3.30

    Table 2: Below is the reference for the distance for the complimentary travel allowance within Bangkok, Thailand.

    Zone 1 BKK City (Complimentary) Zone 2 : BKK outskirt : Plus USD 6.5 Zone 3: Vicinities Plus USD 16
    Bangkaen Bangbon Nonthaburi
    Bangrak Bangkae Pathumthani
    Bangkapi Bangkok Yai Nakornpatom
    Bangna Bangkok Noi Samutrsonkram
    Bungkum Bangkuntien Samutrsakorn
    Din Daeng Bangkorlaem
    Dusit Bangplad
    Huaykwang Bangsue
    Jatujak Chomthong
    Kannayao Donmuang
    Klongsan Kongsamwa
    Klongtoey Nongkaem
    Ladprao Pasricharoen
    Ladkrabang Rajburana
    Laksri Saimai
    Minburi Talingchan
    Nong-Chok Taweewattana
    Pathumwan Tungkru
    Pomprabsatrupai
    Prakanong
    Phayathai
    Pranakorn
    Prawet
    Rajthewi
    Sathorn
    Sampanthawong
    Samutrprakarn
    Sapansoong
    Suanluang
    Thonburi
    Wangtonglang
    Wattana
    Yannawa

Reservations

  1. All booking is subject to availability.
  2. Booking for the services must be made at least 72 hours prior to commencement of travel. Citibank reserves the right to reject booking of services if less than 72 hours before commencement of travel.

Cancellation, Amendment and Charges

  1. There is no charge for any cancellations made more than 48 hours in advance of the service and capped entitlement will not be considered utilized.
  2. For any cancellations made within 48 hours prior to the scheduled service, there is a 100% charge equivalent to full invoice and capped entitlement will be considered utilized.
    3. There is no charge for any amendments to the services made more than 48 hours in advance of the service. For any amendment made less than 48 hours in advance of the service, this will be considered as a cancellation and a new booking. Hence, one redemption will be considered utilized. Cardholder will need to pay the additional fees that is required for the new booking.
      - Visa and TBR will review each case to determine for any exceptional circumstances.
      - New booking subjects to standard T&C and additional fees that is required will be applicable.
  3. Additional charges apply for additional luggage, a larger vehicle or child or infant car seat is required. Please provide number of passenger, luggage and number of infant seats required during booking. Note that some destinations has made it mandatory for infant seats to be provided.

Miscellaneous

  1. Complimentary service is not exchangeable for cash or in kind and not applicable in conjunction with any other promotions, discounts or privileges.
  2. Citibank and participating partner reserve the right to vary the terms and conditions of this offer.
  3. It is the responsibility of the cardholder travelling to allow enough time to get to the airport and check-in before the check-in counter closes. Local traffic conditions and unforeseen circumstances can affect travel time, and the cardholder accepts those risks when using the airport transfer service.
  4. Cardholder acknowledges that luxury airport service is provided by third party suppliers, and not by Citibank. The vehicle used shall be an executive-type sedan. Vehicle make and model are subject to supplier’s fleet availability, and Citibank does not guarantee a specific vehicle model. Citibank is not responsible for the acts or omissions of such suppliers, or for any deficiency in the facilities and services offered. In particular, Citibank has no liability for loss, personal injury, or death incurred during the use of such facilities and services unless:
    a. such loss, personal injury or death is / are caused solely by Citibank's negligence; or
    b. such liability cannot be excluded under law (in which case it is limited to the maximum extent permitted under the law). In some countries, services may come with a non-excludable guarantee or warranty that they will be provided with due care and skill. The nature and application of these guarantees or warranties will depend on the relevant country.